Refund policy

At KRA Design, we create premium handcrafted home décor pieces using fine materials like straw marquetry and leather. Each product is carefully made with attention to detail and luxury craftsmanship.

If something isn’t right, we’re here to assist you.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in original condition
  • The product must be returned in its original packaging
  • Proof of purchase (order ID or invoice) is required

Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order products
  • Sale or discounted items
  • Products damaged due to misuse, improper handling, or wear and tear

Important Note

All our products are handcrafted using natural materials such as straw and leather.

👉 Slight variations in:

  • Color
  • Texture
  • Finish

are a natural part of the craftsmanship process and not considered defects.

Refunds

  • Once your return is received and inspected, we will notify you regarding approval
  • If approved, your refund will be processed within 5–7 working days
  • The amount will be credited to your original payment method

Return Shipping

  • Return shipping costs are borne by the customer
  • If you receive a damaged or incorrect product, we will cover the return shipping cost

Shipping & Delivery Policy – KRA Design

Order Processing

All orders are processed within 3–7 working days.

As our products are handcrafted, slight delays may occur to ensure quality and finishing.

Estimated Delivery Time

  • Within India: 5–10 working days
  • International Orders: 10–20 working days

Shipping Charges

  • Shipping charges are calculated at checkout
    (You can update this to “Free Shipping Across India” if you decide later)

Tracking

Once your order is shipped, tracking details will be shared via:

  • Email
  • WhatsApp

Delays

Delivery timelines may vary due to:

  • High demand or peak seasons
  • Handcrafted / made-to-order production
  • Courier or logistics delays

Exchange Policy – KRA Design

At KRA Design, we take great care in delivering premium handcrafted products. However, exchanges are offered under limited conditions.

Exchange Eligibility

To be eligible for an exchange:

  • The request must be raised within 7 days of delivery
  • The product must be unused and in its original packaging

Valid Reasons for Exchange

Exchanges are accepted only in the following cases:

  • Damaged product
  • Defective item
  • Incorrect product received

We do not offer exchanges for:

  • Minor variations in color, texture, or finish
  • Change of mind or personal preference

Damaged or Defective Items

While we ensure careful packaging, if you receive a damaged or defective product:

  • Report the issue within 48 hours of delivery
  • Provide clear photos and an unboxing video for verification

Resolution

After verification, we will offer one of the following:

  • Replacement of the product
  • Store credit
  • Refund

Damaged / Defective Items

At KRA Design, we ensure careful packaging and quality checks before dispatch. However, if you receive a damaged or defective product, we’re here to assist you.

Reporting an Issue

  • The issue must be reported within 48 hours of delivery
  • Customers are required to share clear photos and an unboxing video for verification

Resolution

Once the issue is verified, we will provide one of the following:

  • Replacement of the product
  • Store credit
  • Refund