Privacy policy

At KRA Design, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party providers)

Order Information

  • Products purchased
  • Order history
  • Transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order updates and delivery status
  • Provide customer support
  • Improve our website and services
  • Send promotional offers (only if you opt-in)
  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We do not sell or rent your personal data.

However, we may share your information with trusted third parties such as:

  • Payment gateways (for secure transactions)
  • Shipping and logistics partners
  • Marketing tools (for communication, if opted in)

All partners are required to keep your data secure.

4. Cookies & Tracking Technologies

We use cookies to:

  • Enhance your browsing experience
  • Understand website traffic and performance
  • Remember your preferences

You can disable cookies in your browser settings if you prefer.

5. Data Security

We implement industry-standard security measures to protect your data.

  • Secure payment processing
  • Encrypted transactions
  • Restricted access to personal data

However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Opt-out of marketing communications

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Product & Craftsmanship Disclaimer

At KRA Design, we create premium handcrafted home décor pieces using materials like straw marquetry and leather.

👉 Each product is unique.
👉 Slight variations in color, texture, and finish are natural and part of the handmade process.

These variations are not considered defects.

9. Product Care Responsibility

To ensure the longevity of your handcrafted products:

  • Keep away from moisture and water
  • Avoid prolonged direct sunlight
  • Clean with a soft, dry cloth
  • Store in a cool, dry place

Natural materials age beautifully with proper care.

10. Sustainability Commitment

We are committed to conscious craftsmanship.

Our products are made using natural materials, supporting traditional techniques and promoting sustainable living.

Each piece reflects the uniqueness of handmade artistry.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.